Page 107 - DCAP307_PLANNING_AND_MANAGING_IT_INFRASTRUCTURE

Unit 6: Collaboration Tools
Manmohan Sharma , Lovely Professional University

Unit 6: Collaboration Tools Notes

CONTENTS
Objectives
Introduction

6.1 Collaboration Tools
6.2 Various Collaboration Tools
6.2.1 Immediacy
6.2.2 Enhanced Voice Communications
6.2.3 Ambient Communications
6.2.4 Image Sharing
6.2.5 Document Construction
6.2.6 Social Interaction
6.2.7 Geographic Richness
6.3 Collaboration Tool Features
6.4 Shortcomings of Collaboration Tools
6.5 Implications for the Future

6.6 Summary
6.7 Keywords
6.8 Review Questions
6.9 Further Readings

Objectives

After studying this unit, you should be able to:
Define the concept of collaboration tools
Describe various collaboration tools
Identify the features of collaboration tools
Discuss the shortcomings of collaboration tools
State the future implications of collaboration tools

Introduction

Collaboration is the action of working with one or more other people to produce or create
something. Tool is a device or implement, especially one held in the hand, used to carry out a
particular function. ‘To collaborate’ means to work with others on a non routine cognitive task
— that is, working together. We define collaboration tools as those that enable remote
collaboration. In many cases, a collaboration tool is synonymous with a communication medium
or device. When people are asked to define or suggest collaboration tools, audio conference
systems and videoconferencing software typically top the list, reflecting a traditional view that
collaboration tools should mimic face-to-face meetings in front of a chalkboard. Perhaps reflecting
the predispositions of those designing them, these tools have often emphasised sharing of the
physical characteristics of people. While such tools are important and will likely continue to be

LOVELY PROFESSIONAL UNIVERSITY 101