Page 110 - DCAP307_PLANNING_AND_MANAGING_IT_INFRASTRUCTURE

Planning and Managing IT Infrastructure

Notes
Self Assessment
Fill in the blanks:
1. ......................................... refers to all processes where people work together to achieve
results.
2. ......................................... are computing systems that include, as one of their major design
goals, features designed to facilitate work that involves more than one person.
3. ......................................... collaboration tools require a team to work at the same time.

6.2 Various Collaboration Tools

Due to the growth of online tools (a.k.a. “Web 2.0”), the collaborative tools realm has been
growing very rapidly. These tools can be classified as follows:
Email (particularly as used to share documents, schedule meetings, coordinate events and
services, host discussions, foster decision-making, etc.)

Institutional email services, such as the CalMail service at UC Berkeley
Hosted email services, such as Yahoo! Mail, Gmail, and Windows Live Hotmail
Calendaring and scheduling systems:

Institutional calendaring systems, such as the CalAgenda service at UC Berkeley,
often based on products such as Oracle Calendar and Microsoft Exchange
Hosted calendaring systems, such as Google Calendar

Content-sharing tools:
File shares, e.g. disk space for document storage; file servers; web-based file storage
Institutional repositories (e.g. DSpace)
Photo sharing services, such as Flickr and Picasa

Social bookmarking services, such as delicious
Video and podcast sharing services, such as YouTube and iTunesU
Group interaction tools:
Discussion forums:

Discussion forums and bulletin boards, such as phpBB
Weblogging (“blogging”) tools, particularly in the context of trackbacks and
commenting that allows bloggers to interact, akin to discussion forums
Conferencing tools:

Instant messaging and ‘chat’ tools
Voice conferencing tools, such as Skype (or the telephone)
Web/video conferencing tools that facilitate virtual meetings, such as WebEx,
Microsoft Live Meeting, Adobe Acrobat Connect, and GoToMeeting; and
similar
Tools focused on teaching and learning contexts, such as TeamSpot

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