Page 22 - DCAP307_PLANNING_AND_MANAGING_IT_INFRASTRUCTURE

Planning and Managing IT Infrastructure

Notes Network IT includes information systems that improve communications and support
collaboration among a members of a workgroup.

Enterprise IT includes information system that organisation use to define interactions
among their own employees and with external customers, suppliers and other business
partners.

The roles of an IT Manger can vary from company to company. In some companies the IT
Manager is responsible for strategic direction and planning, while at other companies the
IT Manager may fulfil a purely technical leadership role.
Organisations expect IT managers to have knowledge of technology trends and assist in
strategic planning to incorporate new technologies into acquisitions and training.

The IT manager interacts with project managers to help define project scope, schedules,
budgets, priorities and milestones.

1.7 Keywords

BPR: Business process reengineering (BPR) is the analysis and redesign of workflow within and
between enterprises.
CEO: CEO (Chief Executive Officer) is the corporate executive responsible for the operations of
the firm; reports to a board of directors; may appoint other managers.
CIO: CIO (Chief Information Officer) is an executive responsible for development,
implementation, and operation of a firm’s information technology policy.

Enterprise IT: Enterprise IT includes information system that organisation use to define
interactions among their own employees and with external customers, suppliers and other
business partners.
Information Technology: Information technology is related to studying, designing and
developing information related to computers.
IT Infrastructure: The term IT infrastructure is defined in ITIL v3 as a combined set of hardware,
software, networks, facilities, etc. (including all of the information technology), in order to
develop, test, deliver, monitor, control or support IT services.
Manager: A manager is a person who oversees employees or departments in a business.
Network IT: Network IT includes information systems that improve communications and support
collaboration among members of a workgroup.

1.8 Review Questions

1. Explain how Information Technology (IT) has become a strategic necessity.
2. What is BPR? How does IT play a major role in BPR? Explain.

3. Discuss the importance of IT in education sector.
4. What are the various functions of IT? Discuss.
5. Explain the concept of network IT with examples.
6. Make distinction between network IT and enterprise IT.
7. What are the major benefits when managing IT as a business? Discuss.

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