Page 104 - DCAP302_ENTERPRISE_RESOURCE_PLANNING

Enterprise Resource Planning

notes

Task Suppose you are the account manager of retail showroom (e.g. Big Bazar)
discuss how EPR provide help to you for manager account system.

5.5 Quality management

The Quality management area facilitates the establishment and execution of business quality.
In today’s global marketplace, quality management and quality assurance ideals are now the
requirements of doing business rather than elective efforts left to the choice of a business. In ERP,
quality management is based on the driving standards first set forth by the ISO 9000 series of
quality measures and business certification.
ERP’s Quality Management module has been built to automate ISO compliance. By ISO
Standards, Quality management must be applied to all areas of a business – not just production
but internal company management and business processes as well. Therefore elements of quality
management can be found throughout the different modules. QM module exists as a central
control point to establish, track, and maintain quality measurements and analyses throughout
the ERP business architecture.
In ERP, the QM module manages the following key aspects of business quality management:
Material Management: Vendor evaluation, goods receipt evaluations, material inspection result
management, provision of inspection data to the procurement team.

Production: Inspection planning and work scheduling, inspection activities within production
activities, production quality monitoring, surfacing of problems in production areas.

figure 5.1: integration of Qm

Sales & Distribution: Inspection upon creation of delivery orders, proof of quality for approved
deliveries, surfacing of problems in order fulfillment.

98 LoveLy professionaL university