Page 198 - SOFTWARE TESTING & QUALITY ASSURANCE

Unit 13: Quality Management in Organisation

13.5 Self Assessment

1. State whether the following statements are true or false:
(a) Process compliance measures the developer’s obedience with the development procedures
approved at the beginning of the project.
(b) Metrics actually check whether the quality standards set by an organization for a particular
project is achieved in a systematic way or not.

(c) Quality measures should be fixed and rigid.
2. Fill in the blanks
(a) A ______________________ quality indicator identifies the defect-prone parts of the system.
(b) __________________ serves as a base for taking decisions related to software testing.
3. Select the suitable choice for every question.

(a) Which of the software quality indicator identifies developer’s obedience with the
development procedures approved during the start of the project?
(i) Process compliance
(ii) Defect density
(iii) Complexity

(iv) Defect detection density
(b) Which of the following measures the total number of defects detected and resolved over a
period of time?
(i) Defect density
(ii) Defect age profile

(iii) Defect detection efficiency
(iv) Defect removal rate
13.6 Review Questions
1. “Organizational structure is the hierarchical arrangement within which an organization
organizes its line of authority and flow of communications.” Elaborate.
2. “Management concerns can be addressed with the help of quality indicators.” Explain.
3. Are quality metrics and quality indicators one and the same? Explain the difference
4. “Different organizations follow different dimensions to measure the software quality of their
product”. Discuss the most commonly used software quality metrics.
5. “Quality metrics play an important role in statistical quality assurance.” Substantiate.
6. “The important measure for a project’s success is quality.” How is quality and customer
satisfaction interrelated?
Answers: Self Assessment

1. (a) True (b) True ( c ) False
2. (a) Defect density (b) Metrics
3. (a) Process Compliance (b) Defect age profile

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