Page 136 - DCAP609_CLOUD_COMPUTING

Unit 8: Collaborating on Event and Contact Management

Notes
Results: TEDxAveiro's ticketing system was delivered on time and within the small budget
available, thanks to OutSystems' free Agile Platform Community Edition. At the time of
the event, TEDxAveiro had a fully integrated system including a public website for
registration, a complete back office for management and a PDA application for real-time
check-in.
The major results TEDxAveiro derived from using the system were:

Short time-to-market, with the entire project taking only 2 weeks from design to
deployment in two agile sprints of 1 week each with only one developer for all
modules;
Easy integrations with external systems, thanks to the OutSystems Agile Platform.
A new version is now being planned to integrate with a third-party paying service;

Rapid adoption of the system by the entire staff, thanks to the quick change cycles
enabled by the Agile Platform that allowed for the delivery of a system with the
changes that were proposed by the users during each sprint;

Automated management of the event's logistics allowing the managers to focus on
value-added activities and requiring less people to handle organizing and executing
such an event;
Real-time reporting system, providing information regarding entrances and exits
as well as the number of people inside the event venue during the event;
More effective marketing campaigns, based on the registration data and payment
status reported by the system.

Questions:
1. Explain the different decisive criterion for choosing the Agile Platform.
2. Explain the pros and cons of TEDxAveiro's ticketing system.
Source: http://www.outsystems.com/case-studies/tedx-aveiro/event-management-system/

8.7 Summary

Collaborative event management is a term used to describe the management of activities
conducted between two closely, co-operating trading partners in order to maximise the
efficiency of a trading process. Event software is starting to play a key role in the
organisation and management of events.
Event management software should allow event managers to create a fully customizable
online booking form capturing the most relevant information from your delegates.

Determining the true ROI from events can be determined and managed through a powerful
reporting and analysis suite.

A cloud based event management solution offers the opportunity for event managers to
manage event teams and service delegate and booker requests, from any location at any
time.
From a management point of view, a cloud based event management solution provides
the mechanism to be in real time control of all of events activities - event managers are
able to get an accurate view of the state of active events, what stage particular event
marketing campaigns are at and the feedback being received on your on-going events
program.

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