Page 121 - DENG401_Advance Communication Skills

Advanced Communication Skills

Notes
Figure 5.7: Problem-solving techniques
Divide and conquer: Brainstorming:
Break a large, complex problem into Encourage many solutions, withholding
smaller, solvable problems (mathematics) criticismand evaluation until later (social sciences)
Trial and error: Analogy:
Apply possible solutions until you find the Discover how others have confronted and solved a
best one (physical sciences) similar problem (history)

Figure 5.8: Managing conflict do’s and don’ts

5.6 Participating in Meetings

A meeting involves three or more people gathering to exchange information, make decisions,
and solve problems. Meetings are a regular part of life in most organizations. Although people
sometimes joke about meetings and the time they require, you should consider those that you
attend to be serious business. Meetings are a major communication channel, a public forum
where others evaluate you, and offer opportunities to reach group decisions and build consensus.
The way that you act, present your ideas, and work with others in meetings can advance or stall
your career.

Figure 5.9: Types of meetings

Information sharing Problem solving
Report on projects, progress, company Work with others to evaluate and solve a
goals problem
Staff meeting Training
Periodically discuss old and new business Learn how to perform a task or procedure

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