Page 106 - DCAP306_DCAP511_E-COMMERCE_AND_E-BUSINESS

Unit 8: Business Process Reengineering – Model and Methodology

The three factors considered in the business strategy domain are:
1. Scope: Scope refers to organization’s involvement in the types of businesses.
2. Competencies: Competencies refers to the factors that distinguish an organization from its
competitors.
3. Governance: Governance refers to the external business relationships that an organization relies
on.
The three factors considered in IT strategy domain are:

1. Scope: Refers to the information technologies that support or create strategic business
opportunities.
2. Competencies: Refers to the characteristics of IT that helps to create a business advantage.
3. Governance: Refers to the external relationships that IT depends on such as, vendors, outsourcing,
and so on.

Consider the IT strategy of Primis (McGraw-Hill Inc.) which performs custom
edition of textbooks. The IT scope, IT competence, and IT governance are as given:

1. IT scope: The electronic imaging technology is used to get customized
edition of textbooks.
2. IT competence: This provides superior clarity of imaging (a feature of IT
strategy) to secure high-quality of printing (a feature of business strategy).
Thus, businesses provide customized textbook to interested customers.
3. IT governance: The long-term agreements and joint ventures with Eastman
Kodak and R.R. Donnelley & Sons Co. help attain the competencies needed.

The Infrastructure Domains include both Business and IT Infrastructure Domains. The three factors
considered in business infrastructure domains are:
1. Structure: This refers to the organizational structure.
2. Processes: This refers to the key business processes in the organization.
3. Skills: This refers to the skills HR seeks, to accomplish specific competencies.

The three factors considered in IT infrastructure domains are:
1. Infrastructure: This refers to the networks, database, software, and hardware.
2. Processes: This refers to operations, maintenance, and development.
3. Skills: This refers to the skills needed to uphold the architecture and execute processes.

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