Page 101 - DCAP306_DCAP511_E-COMMERCE_AND_E-BUSINESS

E-Commerce and E-Business

7.5 Self Assessment

1. State whether the following statements are true or false:
(a) Business Process Reengineering (BPR) is a management approach that aims at enhancements
to increase effectiveness and efficiency of processes.
(b) Hammer considered the lack of leadership and sustained management commitment,
unrealistic expectations, scope and resistance to alter the prompted management as the main
causes for the growth of BPR.
(c) BPR is used when major IT projects like ERP is undertaken.
(d) BPR believes in small enhancements instead of an overall reinvention.
2. Fill in the blanks:

(a) __________________ in any organization plays a vital role in BPR.
(b) __________________ is done to attain cost reduction, enhance quality, service, and speed.
(c) ____________________________________ is the redesign and analysis of workflow done
within and among enterprises.
(d) __________________ holds the accountability to drive the analysis of reengineering processes.

3. Select a suitable choice for every question:
(a) Business process reengineering has no start or end, it is an evolutionary process.
(i) True
(ii) False
(b) Which among the following is a challenge faced by BPR?
(i) Readiness to settle for insignificant results

(ii) Absence of holistic approach
(iii) Absence of focus on the business critical processes
(iv) Define the opportunities for reengineering
(c) Business process reengineering is:
(i) Adding new processes to an organization
(ii) Radical redesign of existing processes
(iii) The gradual change of processes within the organization

(iv) Using engineering systems within an organization
(d) Who defined Business Process Reengineering as “the fundamental rethinking and radical
redesign of business processes to achieve dramatic improvements in critical contemporary
measures of performance, such as cost, quality, service and speed.”?
(i) Davenport
(ii) Bucky, Steward, and Best
(iii) Hammer and Champy
(iv) Jeston and Neils

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