Page 99 - DCAP306_DCAP511_E-COMMERCE_AND_E-BUSINESS

E-Commerce and E-Business

The challenges faced by BPR are to:
1. Identify the customer requirements and performance problems in the prevailing processes.
2. Reassess the strategic objectives of the organization.

3. Define the opportunities for reengineering.
4. Manage the BPR initiative.
5. Control risks.
6. Maximize benefits.
7. Manage organizational changes.
8. Implement the reengineering processes.
The critical failure factors in BPR are:
1. Trying to fix the process instead of altering it.

2. Absence of focus on the business critical processes.
3. Absence of holistic approach.
4. Readiness to settle for insignificant results.
5. Early quitting.
6. Limiting scope of BPR with the help of prevailing constraints.
7. Poor leadership.

8. Dragging the BPR exercise very long.
Unfortunately, BPR has been linked to “rightsizing” or “downsizing” which means cutting down on
manpower. This is used as an excuse for managers to defend the downsizing actions. The downsizing
actions must not stray from the need to restructure processes and induce velocity in information and
product flow in an organization. BPR seeks to redesign radically the business processes and to alter the
organizational structures in accordance with the new processes. It empowers and leverages technology.
Even though the top management commitment is enlisted for BPR, there is always a scope for change at
all levels. Even people who are well-trenched in their current practices notice a threat to their power,
position, and even their jobs. Therefore, BPR projects are difficult to implement.
Few of the issues that are considered to be the biggest hurdles in the success of reengineering projects
are:
1. Lack of leadership and management commitment.
2. Unrealistic expectations and scope.

3. Resistance to changes.
4. Not encouraging people to think about the business processes.
5. Negligence to align measures and payments with the latest business process thinking.
These issues point a need for a BPR methodology to build the chances of success of a reengineering
project.

The accounts department of an organization is going through serious issues in locating
documents due to improper filing system. When a specific document is needed for
preparing a financial statement, no one knows where it is filed. Thus, lot of productive
time is wasted in finding where the paper is kept. After lot of heated arguments among
people, the management decided to solve the problem using BPR. Discuss the BPR
procedure that should be adopted by the managerial team.

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