Page 68 - DCAP506_ARTIFICIAL_INTELLIGENCE

Artificial Intelligence

Notes Introduction

In today’s new age economy, knowledge and information are the most important factors in the
long-term success of both an individual and an organization. Knowledge is information extracted,
filtered or formatted in some way. Knowledge and knowledge management have emerged as a
vital component for many organizations. In fact, knowledge may soon be the only source of
competitive advantage for an organization. All too often one part of an organization repeats the
work of another part simply because it is impossible to keep track of, and makes use of knowledge
in other parts.

5.1 General Concepts of Knowledge

Knowledge management is a critical component of an organizations success. Knowledge assets
are the knowledge that an organization owns or needs to own, to achieve its goals.
Every company’s knowledge requirements are a unique combination of knowledge strategy,
tools and technologies, processes and procedures. Knowledge management technologies capture
this intangible element in an organization and make it universally available. This approach has
come to be known as knowledge management: the practice of capturing and organizing
information to make it more accessible and valuable to those who need it.
With the impact of globalization, the Internet, and the rapid evolution of technology, managing
knowledge for competitive advantage has become more important than ever. Knowledge
management is therefore an “essential ingredient of success” for all organizations.

Knowledge can be divided into two types, Tacit knowledge and Explicit knowledge. Tacit
knowledge is implicit, whereas Explicit knowledge is rule-based knowledge that is used to
match actions to situations by invoking appropriate rules. An organization promotes the learning
of Tacit knowledge to increase the skills and creative capacities of its employees and takes
advantage of Explicit knowledge to maximize efficiency.

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Caution To manage knowledge it must first of all be captured or acquired in some useful
form.

5.1.1 Explicit Knowledge

Knowledge that can be more easily attained and is often expressed or documented in a formal,
systematic manner - frequently in words and numbers.

Example: Include Management Directives, Executive Orders, policy manuals, and
reference guides.
 Explicit knowledge is used in the design of routines, standard operation procedures,
and the structure of data records. These forms of knowledge can be found in any
organization.
 It allows an organization to enjoy a certain level of operational efficiency and control.

 Explicit knowledge promotes equable, consistent organizational responses.

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