Page 49 - DENG102_COMMUNICATION_SKILLS_II

Communication Skills-II

notes 1. Consider the objective: Since formal conversations require to be concentrating on a central
idea, it is important that the speaker(s) consider the objective prior to the meeting.
2. Be confident: To be a little nervous is OK for all important tete-a-tetes but all said and done,
will you ever like talking to a corporate representative who is not sure what he’s going to
say next? Or who doesn’t show enough confidence while talking a big business plan?
3. Think about the interest level of the receiver: First of all you need to be aware of the fact
that you must be flexible with people depending on the circumstances. Let us say you are
presenting a speech in front of an audience at work, and you express your thoughts using
business vocabulary. Now what if your audience where to be unfamiliar with the terms
you are using, it is without question you will notice the audience lose focused attention to
what you are saying, so then you must be flexible and change the way you are expressing
your thoughts by using words that are more comprehendible to the audience.
4. Be brief and precise: The people in business don’t have time to listen to long speeches or
monologues until and unless they are of extreme utility to them. By the way nobody again
has that much of time to deliver long speeches in business!!! So for all good reasons, always
be brief and precise about what you are talking.

5. Give full facts: It is important for you to back up your opinions or statements with facts.
In order to have references about your subject it is suggested to read and study about it.
Like for example, if you where to discuss the issue that we are all facing today such as the
world’s economy for instance, and then you may obtain the facts from the news paper, the
news, Internet, and you can even get it from books.

You always want to support your opinions with facts since it makes verbal communication
much easier to express when it comes to expressing an idea. Such suggestions if applied
may result to improve your verbal communication.

6. Use polite words and tone: To talk in a loud manner may give the impression of an arrogant
and overbearing personality. It may also speak of how uneducated you are. At the same
time, speaking in an inaudible manner may indicate a person with little social skills. In
both cases, you may end up irritating a lot of guests and this could mean social suicide.
Your voice either draws people to you or turns them away. Speak in a modulated tone and
do away with the awkwardness.
People hate it when they have to strain to hear what someone is saying or when they
have to ask the person to repeat. And, it’s extremely rude to whisper, particularly for the
purpose of excluding others in present company. Try to speak in a moderate tone but never
a monotone.
How you laugh is also important in a formal setting. Loud, boisterous laughs point towards
social inadequacy and poor upbringing. Other do-nots are covering your mouth when you
laugh, snickering, or laughing aloud with food in your mouth. And don’t gesture wildly
when conversing or laughing.

7. Be sensitive and courteous to others: Put on silent mode or turn off your nifty gadgets like
cellular phones, personal digital assistants or something similar. If you were to take a very
important call, leave the premise and do it privately, away from the group. Don’t take calls
within your circle or while the other person you are talking to is beside you. It is rude to do
this.

To be one is to have the ability to not only speak properly but to also listen when spoken to.
Allow other people to also share their opinion. Interrupting them while they are talking is
thoughtless and disrespectful. For some people, it may mean you are being argumentative
and hostile.

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