Page 171 - DMGT310_ENTREPRENEURSHIP_AND_SMALL_BUSINESS_MANAGEMENT

Entrepreneurship and Small Business Management

Notes ISO 9000

ISO is the acronym of International Organization for Standardization, headquartered at Geneva.
ISO 9000 lays down uniform quality standards for design, installation and operation of quality
management systems agreed internationally.

Notes ISO 9000 standards consist of six parts, viz ISO 8402, ISO 9000, ISO 9001, ISO 9002,
ISO 9003 and ISO 9004.

ISO 8402 deals with standardization of quality definitions.
ISO 9000 Quality Management and Quality Assurance Standards – these give guidelines for
selection.
ISO 9001: Quality systems-model for quality assurance – sets standards for an organization
whose business processes range from design and development, production, installation and
servicing.

ISO 9002: Quality systems – a quality model/standards for quality inspection and test.
ISO 9003: Measurement and quality systems guidelines.
ISO 9000s series have 20 key elements of a firms’ quality programme. They are:
1. Management Responsibility
2. Quality system

3. Contract review
4. Design and control
5. Document and data control

6. Purchasing
7. Control of supplied products
8. Product Identification and traceability
9. Process control
10. Inspection and testing

11. Control of inspection, measuring and test equipment
12. Inspection and test status
13. Control of non-conforming products

14. Corrective and preventive actions
15. Handling, storage, packaging, preserving and delivery
16. Control of quality records
17. Internal quality audits
18. Training

19. Servicing
20. Statistical Techniques.

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