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Unit 12: Customer Privacy

Livingstone, S., and Helsper, E. J. (2007) Taking risks when communicating on Notes
the internet: The role of offline social psychological factors in young people’s
vulnerability to online risks. Information, Communication and Society 10(5),
619-643.
Measures in health psychology: A user’s portfolio. Causal and control beliefs
(pp. 35-37). Windsor, UK: NFERNELSON.
Schwarzer, R. & Jerusalem, M. (1995). Generalized Self-Efficacy scale. In J.
Weinman, S. Wright & M. Johnston (Eds.),
Stephenson, M. T., Hoyle, R. H., Palmgreen, P., & Slater, M. D. (2003). Brief measures
of sensation seeking for screening and large-scale surveys. Drug and Alcohol
Dependence, 72(3), 279-286. doi:10.1016/j.drugalcdep.2003.08.003

Online links http://barnraisersllc.com/tag/social-crm/

http://scn.sap.com/docs/DOC-5036
http://www.contactyourclient.com/index.php?
http://www.crmgroup.be/
http://www.destinationcrm.com/Articles/Columns-Departments/Reality-
Check/Demystifying-CRM-Adoption-Rates-42496.aspx
http://www.salesforce.com/crm/
http://www.webopedia.com/TERM/C/CRM.html

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