Page 109 - DENG401_Advance Communication Skills

Advanced Communication Skills Sandeep Kumar Sharma, Lovely Professional University

Notes Unit 5: Improving Informal Communication

CONTENTS
Objectives
Introduction

5.1 Communicating Informally
5.1.1 Use Informal Communication Opportunities to
5.1.2 When Communicating Informally

5.1.3 Formal and Informal Communication
5.2 Listening Actively
5.3 Speaking Persuasively
5.4 Negotiating Effectively
5.5 Managing Conflict

5.6 Participating in Meetings
5.7 Dealing with Office Politics
5.8 Making Proper Introductions

5.9 Summary
5.10 Keywords
5.11 Self Assessment
5.12 Review Questions
5.13 Further Readings

Objectives

After studying this unit, you will be able to:
Discuss when communicate informally.
Explain speak persuasively
Describe negotiate effectively

Introduction

Informal communication is established around the societal affiliation of members of the
organization. Informal communication does not follow authority lines as in the case of formal
communication. Informal communication takes place due to the individual needs of the members
of an organization and subsists in every organization. Normally, such communication is oral
and may be expressed even by simple glance, sign or silence. Informal communication, is
implicit, spontaneous multidimensional and diverse. It often works in group of people, i.e.
when one person has some information of interest; he passes it on to his informal group and so
on. An organization can make efficient use of informal channels to fortify the formal channels of
communication. It acts as a valuable purpose in expressing certain information that cannot be

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