Page 83 - DENG401_Advance Communication Skills

Advanced Communication Skills

Notes question, he is specifying the topic to be covered. The interviewee may decide on the quantity
and the type of information to be provided. However, open-ended questions are not all alike.
They may differ in their degree of openness.
The following questions are open-ended:
1. Introduction about yourself.
2. What are you seeking in a career?

3. How do you feel about the present candidates?
4. What do you like about in your present job?
5. Tell me how you feel about this problem.
6. Why did you apply for this job?

Advantages of Open-ended questions
1. Provide the interviewer greater opportunity to observe.
2. Considered non-threatening because they are usually easy to answer.
3. Suggest interest by the interviewer.

Disadvantages of Open-ended questions
1. Take more time.
2. More difficult to record or the information is difficult to qualify.
3. Make controlling the interview more difficult.

3.7.2 Close-ended Questions

These questions are somewhat restrictive in nature and generally call for a brief and limited
response. By using close-ended questions, the interviewer limits the options of answers available
to the interviewee. The following questions are moderately close-ended because they call for
only a brief bit of information:
1. Who is Dr. Manmohan Singh?
2. How many papers one has studied in the MBA programme?

3. For what reasons does he wish to leave?
4. How would he rate the present government in terms of concern for the unemployed: very
concerned, neutral, or unconcerned?
5. Does he consume alcoholic beverages?

Advantages of closed-ended questions
1. Require less training of interviewers.
2. Take less time.
3. Make it easier for the interviewer to exert control.
4. Make tabulation of the answers easier.
Disadvantages of closed-ended questions

1. Provide too little information.
2. Sometimes inhibit communication.

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