Page 309 - DMGT402_MANAGEMENT_PRACTICES_AND_ORGANIZATIONAL_BEHAVIOUR

Management Practices and Organisational Behaviour

Notes 5. Collaborating: This strategy seeks to make everyone a winner. Working towards
collaborating involves an open and thorough discussion of the conflict and arriving at a
solution that is satisfactory to both parties. Collaborating is a win-win style that is high on
both assertiveness and cooperativeness.
The Table 14.4 below shows the appropriate conflict-handling situation.

Table 14.4: Uses of Five Styles of Conflict Management

Source: D. Tjosvold, "The Conflict Positive Organisation", Addison-Wesley Publishing Company (1991).
The Table 14.5 below gives the examples and uses of conflict management strategy.

Table 14.5: Examples and Uses of Conflict Management Strategies

Source: Patrick M Wright and Raymond A Noe "Management of Organisations" Irwin McGraw-Hill Boston
(1996) page 690.

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