Page 315 - DMGT402_MANAGEMENT_PRACTICES_AND_ORGANIZATIONAL_BEHAVIOUR

Management Practices and Organisational Behaviour

Notes 7. .................. are silent and unresponsive when asked for opinions.
8. ………………..conflicts support the goals of the group and improve the performance of
the group.

9. As per………………..view, conflict is inevitable in an organisation.
10. …………………negotiation seeks to achieve a win-win situation for both the parties.

14.11 Review Questions

1. What are the various defense mechanisms that you would employ to overcome a conflicting
boss? Remember, you don't have the option of leaving the organisation.
2. If the member with the highest performance says "no" to work with another team member
with a low performance, how would you tackle the situation as a leader of such a team?
3. If the team of yours is not performing upto the mark because of some internal conflicts,
though you know each is a great performer, how would you manage the conflict?

4. Identify the structural and personal factors that contribute to conflict.
5. Have you ever engaged in a third party negotiation? If yes, explain the experience,. If no,
think of such a situation and elucidate upon possible benefits.

6. Can the conflict also have positive consequences? Support your answer with reasons.
7. The growth of highly specialized, creative, well educated staff poses unique problems for
line managers. Why/Why not?

8. Why is it impossible to establish job responsibilities once and for all?
9. Conflict among managers is often caused by the fact that there is poor agreement over
goals. What should be done to bring an alignment among them?

10. Examine various types of intra-individual conflicts.
11. When would you encounter tendencies of sub optimization in an organisation? What kind
of power network is the organisation most likely to possess in such a case?

12. Have you ever been a part of person-role conflict? How did you emerge as a winner out of
it?
13. Suppose an important employee of your organisation gets married to a complaining
know-it-all wife. Frustrated at home front, he descends on the productivity chart of the
organisation. How would you handle the situation?
14. By the help of examples, illustrate structural factors causing employee conflict.

Answers: Self Assessment

1. exclusive 2. Dysfunctional
3. poor 4. functional
5. Defense 6. Negativists
7. Clams 8. Functional

9. human relations 10. integrative

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