Page 262 - DMGT406_HUMAN_RESOURCE_MANAGEMENT

Unit 15: HRM Effectiveness

the problem is just reverse. Our working population is increasing at the annual rate of 1.09 per Notes
cent. By the year 2015, we will have more population in working age group (15-64 years), which
would be 66.7 per cent of total population against the present rate of 61.2 per cent. Therefore, we
need to concentrate on human resource development in a planned manner, duly identifying the
skill requirement. Over the years, skilled and knowledge-based jobs are increasing, while
low-skilled jobs are decreasing. This further calls for future skill mapping through proper HRM
initiative in India.

15.2.3 Global Job Mobility

With the increase of global job mobility, recruiting competent people is also increasingly
becoming difficult. The problem is more acute in India. Therefore by creating an enabling
culture, organisations are also required to work out a retention strategy for the existing skilled
manpower. Similarly to attract talent, organisations need to focus on compensation strategy
with enabling work culture.

15.2.4 Management Culture and Philosophies and Management
Practices

Indian organisations are also witnessing a change process in systems, management culture and
philosophies and management practices. Apart from economic compulsion, such change process
is the outcome of global aligning of Indian organisations. To sustain the competitive pressure,
we now need to have better skill and knowledge edge over others. Fortunately, multi-skill
development, even though considered globally not very successful in other countries and even
at times counter productive to them, for India it is very successful for its obvious root to our
age-old social stratification theory. Role of HRM is now all the more important.
15.2.5 Quality Management Standard

The revised Quality Management Standard ISO 9001 and ISO 9004 of 2000 focussed more on
people-centric organisation. We will discuss its features in brief and then delineate how it
influences HR issues in an organisation.
Main Features: Major changes in the revised ISO 9000 standards are the increased focus on top
management commitment and customer satisfaction, the emphasis on processes within the
organisation, and the introduction of continual improvement concepts.

The revisions of ISO 9001 and 9004 are based on following quality management principles that
reflect best management practices.

These principles are:
1. Customer focused organisation
2. Leadership

3. Involvement of people
4. Systems approach to management
5. Continual improvement

6. Factual approach to decision making
7. Mutually beneficial supplier relationship.

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