Page 198 - DCAP302_ENTERPRISE_RESOURCE_PLANNING

Enterprise Resource Planning

notes 11.5 What are the facilities offered by Web-enabled erp services?

Web enabled ERP services have helped to remove many drawbacks of the earlier applications.
This has gained momentum as it has made ERP function more meaningful and dynamic with the
latest inclusions.

Some of the facilities offered by WEB ERP are as follows:
1. Dependability: Web enabled ERP services help the companies to keep track on what is
going on. Since the entire system comes under the purview of internet it is not possible for
the employees to engage in any sort of misappropriations funds or otherwise. In addition
the errors could be easily deduced and corrected. This system not only helps the personnel
in the company but also its stakeholders and well-wishers or anyone who would like to
obtain information on the company. They can access the details anytime online.
2. Convenience in Reaching: Formerly when customers had to know the status of their order
or any other query he must communicate to the marketing department. They will inurn
speak to the concerned department trace the product or get clarifications in the case of
technical query or any another information and then get back to them after confirming the
required and relevant details. This process could take a few days and few weeks in the case
of errors.

With the intervention of WEB ERP all that the customer has to do is to speak to the person
in charge. He then gets back to the customer within few minutes. On the other hand web
enabled ERP has reduced that time to a few seconds. In addition the customer can access
the details from his personal computer and need not even depend on the company for
trivial information. ERP on the web has done away with all these.
The C.E.O. can know the status of the company’s business and problems by sitting anywhere
in the world. Similarly any other person can obtain the desired information at the shortest
possible span of time. This has thrown lot of issues on confidentiality especially in sensitive
subjects like hospital details and financial information.
3. Easy to use: Web enabled applications makes the job of the employees easy. They don’t
have to rely on others before taking a decision for every petty issue. Infact it has helped
them to work efficiently and in a relaxed manner. Besides the company the outsiders will
be benefited lot as all the clarifications can be made online. Since they tend to be crisp the
outsiders will not make mistakes in dealing with the company. The errors if any will be
easily filtered in the online tracking system and hence the rectifications will be very quick.
This would not have been possible without ERP on the web.
4. Integrating Technology and Manual Data in Public Domain: Web enabled applications
have greatly reduced the limitations of manual data. These manual data became easily
accessible after computerization and enterprise resource planning. However the data
brought under public domain was still not satisfactory. Web ERP applications have helped
to improve this feature by offering everything online.

future

Web enabled ERP have been citied as one of the important reason for ERP’s dominance in the
days to come. This system needs more development apart from the present changes.

192 LoveLy professionaL university