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Dilfraz Singh, Lovely Professional University Unit 6: Quality Assurance and Control
Unit 6: Quality Assurance and Control Notes
CONTENTS
Objectives
Introduction
6.1 Quality Control Defined
6.2 Collection and Presentation of Data
6.3 Major Statistical Measures for “Central Tendency”
6.4 Chance and Assignable Causes of Variations
6.5 Process Capability Defined
6.6 Emphasis from Quality Control to Quality Assurance
6.7 ISO: 9000 Standards
6.8 Grant of Licence
6.9 Statistical Quality Control (SQC)
6.10 Acceptance Sampling
6.11 Importance or Benefits of SQC
6.12 Human Behaviour in Managing Quality
6.13 Total Quality Management (TQM)
6.14 Determinants of Quality
6.15 Contribution of Quality Gurus
6.16 Quality Circles
6.17 KAIZEN
6.18 Summary
6.19 Keywords
6.20 Self Assessment
6.21 Review Questions
6.22 Further Readings
Objectives
After studying this unit, you will be able to:
Discuss quality control and process capability
Explain statistical techniques for quality control
Describe modern concepts like TQM, quality circles, JIT etc.
Explain the shift of emphasis from quality control to quality assurance
Describe KAIZEN
LOVELY PROFESSIONAL UNIVERSITY 153
