Page 65 - DMGT522_SERVICES MANAGEMENT

Services Management

Notes 4. Bridal Glow Packages: Marriage day for any girl is the most special day of her life,
and she definitely wants to look splendidly beautiful on that special day. Kaya Skin
Clinics understands that emotion and have created bridal packages taking into
consideration; her needs and wants for a beautiful and glowing skin. And doctors
will be there to assist you in determining your skin type so that nothing goes wrong
in making your skin flawless.
5. Botox shots: The very recent addition in their services is the botox shots which are
of the highest quality. The botox is used for the reinstatement of your original
beauty. This method is highly sought after, for the consumers have got the ultimate
satisfactory results.

Your skin requires nourishment, so that it remains youthful and radiant looking and this
will be only achieved after you have visited one of the Kaya Skin Clinics at least once.
You can first consult your dermatologist for further guidance. But Kaya will definitely
provide you with the best of services. With regular visits to the Kaya Skin Clinics your
skin will be well toned, and beautiful. Your skin will definitely make heads turn, whether
you are on the road or at the party.
Kaya also offers a range of skin care products like Soothing Cleansing Gel, Revitalising
Tonic Daify, Moisturising Sunscreen, Anytime Moisturising Cream Body gel, Cleanser,
Nourishing Day Cream, Sensitive Skin Cleanser, Sensitive Skin Moisturizer, Early Defence
Cream, Under Eye Gel, Kaya Pimple Free Cream and many more.

The Philosophy
The philosophy at Kaya is governed by the single value of placing the customer first at all
times. Kaya is all about personal confidence through expert skin care which seamlessly
blends looking good with feeling good about our inner and outer selves at all times. The
emphasis therefore, is on highly customised and personalised services most suited for
Indian skin provided in a state of the art clinic with Zen like ambience.
Be it the service provided by the staff, the consultation by the dermatologists, the service
by the skin practitioners or even the Kaya drink, you, the customer is at the centre of it all.
You will experience personalised expert skin care administered with warmth at all our
touch points.
In the course of our journey so far, their interactions with the customers have been
instrumental in bagging several awards for service delivery. They also have the largest
team of dermatologists constantly striving to deliver the best of the skin care services,
customised to Indian skin. In India, when the customers think skin, they think Kaya!
Kaya has a strong orientation in processes and systems. For an organisation still nascent,
they have bagged several awards for service delivery and the quest for excellence is
continuous. Their clinics are a synergy of energy and expertise, where going the extra
mile for the client is second nature. And today, in the arena of Skin Care they take great
pride in positioning themselves as the number one player. “Where Vision and foresight
meet care and in talent invest” ...to be the BEST.
Values
Their values form the cornerstone of every organisational decision taken at Kaya. They
are not mere words but values in action to which Kaya is deeply committed.

Customer First: Spirit of Partnership – Keeping the consumer in focus, partnering to
deliver skin care solutions. Doing what is in the best interest of the customer, business
interest will follow.
Contd...

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