Page 253 - DMGT546_INTERNATIONAL_TRADE_PROCEDURE_AND_DOCUMENTATION

International Trade Procedures and Documentation

Notes of the system. EDI interface with Customs were provided and Interface with Railways and
CONCOR’s customers like Shipping Lines were also provided
The Implementation
CMC helped CONCOR in faster implementation of the system at all the terminals. After
initial hassles and new discoveries in the processes at different terminals where solution
was sometimes very tricky, the system worked well and user acceptance started coming.
CMC persons went to all the terminals for initial training and handholding support to
actual field staff, while a team of dedicated developers at Central site in Delhi took care of
the customization requirements.
The Benefits
After system implementation the tracking of Containers, Cargo and Wagons has become
easy and is possible from any location in India. Duplicate entries have been eliminated
resulting in less no of errors. CONCOR‘s customers have also benefited with facilities like
payment at a single location, better information and coordination.
The Future

Now CONCOR has more data for planning activities and focus on reducing time taken to
service it’s customer. It can now use it’s scarce resources like Trains and Containers more
efficiently and their improved productivity has helped improve profitability of operations
for CONCOR.
Question:
Discuss the future and benefits of cargo management.

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