Page 137 - DMGT505_MANAGEMENT_INFORMATION_SYSTEM

Management Information Systems

Notes 2. Free calls to other Broadband Telephony users
3. Improved corporate communication via a wide range of sophisticated calling features for
individuals, small and large offices alike

4. Full enterprise call centre features
5. User friendly control tools embedded in Outlook/Lotus Notes
6. Reduced calling costs to other destinations
The solution works by plugging broadband phones into the broadband-connected local area
network (LAN). Redwood Broadband Telephony then passes this traffic on to a carrier class, IP
Centrex switch to make your existing office phone system (BT line rental, PBX phone system,
PBX maintenance, voice mail etc.) entirely redundant.
Broadband Telephony is also ideal for connecting a small remote or branch office to a central
site, through a service known as Business Trunking.
Broadband Telephony Business Trunking hooks existing PBXs up to the Broadband Telephony
service, using IP Gateways and passing calls over a broadband connection. As such, the service
replaces expensive analogue or ISDN lines traditionally necessary to carry the voice service.
By carrying high quality, business-class calls and functionality over a broadband connection the
trunking solution offers free on-net calls (between branches), cost-effective upgrades, improved
scalability and a unified dialling plan between remote locations.
As Broadband Telephony Trunking supports digital and analogue phones via gateways on the
network, user investment is protected. Additionally, existing TDM and IP-based PBXs are also
supported, so that Broadband Telephony can bring them into the wider network, and in many
cases integrate their call dialling number systems.

7.2.1 Key Features of Broadband Telephony

The key features of broadband telephony are:
1. A Single Centralised System: Broadband Telephony, a next-generation telephone service,
can connect multiple sites, wherever they are, enabling other offices to be reached via
extension numbers, for free, as if they were in the same building. The system includes a
full range of PBX and smart phone capabilities with a single system catering to all sites,
providing full functionality for all users.
2. Cost Effective Telephony: All calls between connected sites are free of charge, entirely
eliminating long distance call charges between remote offices. Calling costs to other
locations are also dramatically reduced.

3. Scalability: Broadband Telephony is based on a carrier grade system and modular design,
capable of scaling to support millions of simultaneous calls.
4. Advanced Voice Mail: Advanced voice mail services include customisable voice prompts,
for different situations, and a message centre, embedded into Outlook or Lotus Notes,
enabling messages to be retrieved from the desktop or any phone.
5. Self-Care Management Tools: The phone system can be managed via user friendly, easily
accessible, web-based tools, with different access and authorisation levels for individuals
and site administrators.
6. Follow Me and Call Screening: Users can easily configure follow-me and call screening
preferences via their Outlook or Lotus notes.

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