Page 215 - DMGT514_MANAGEMENT_CONTROL_SYSTEMS

Management Control Systems

Notes
Figure 10.3: Macro Cybernetic Control Systems Framework
Macro Cybernetic Control Systems Framework
Management
EXTERNAL Improvements
Initial Conditions Environment Systems
(Uncontrollable)
Internal
(Controllable)
External
(uninfluenceable)

Entity Critical success Performance
factors and Status
Impediments Measures

X

Stakeholder
Goals and
Strategies Ideal

The framework can be understood by viewing it from left to right. The initial conditions or state
of the organization are taken as given. Stakeholders, goals and strategies for attaining them are
elicited. Critical Success factors and impediments are identified, leading to the identification of
appropriate performance measures. The MSSM is designed to control the factors that can be
controlled, to predict uncontrollable factors and to influence these external factors that cannot
be controlled. Status reports are prepared periodically comparing actual performance against
ideal performance.

Notes Gaps are a signal that the changes must be made and improvement sought.

Tasks
1. What does the MSSM stand for?
(a) Mutually supportive systems model

(b) Mutual strategic management system model
(c) Managing strategic and subsystem model
(d) None of these.
2. Who coined the term “cybernetics?”

(a) Richard Mason (b) N.Weiner
(c) Robert Anthony (d) Stafford Beer

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