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Unit 10: Interactive Control

Formal Actions based primarily upon the assumptions of formal authority: Notes
The Formal System Actions refer to
Infrastructure Chartering or appointing
Establishing managerial support
Setting a direction or mission
Style and Culture Training in values, beliefs or social dynamics
Planning and Control Process Establishing procedures
Clarifying procedures
Documenting procedures
Developing measurement matrices
Reporting / providing feedback
Reward System Giving a merit increase
Co-ordinating Mechanism Establishing communications among organizational units

Informal Actions based primarily upon assumptions of perceived need by the Individual:
The Informal System Actions refer to
Emergent Roles Becoming the expert
Assuming new responsibilities
Style and Culture Training in values, beliefs or social dynamics
Active Planning & Control Searching and gathering information
Process Investigating and brainstorming, exploring possibilities and
potential solutions
Discussing developments regarding problems, projects and
goals
Reward System Showing appreciation
Giving thanks
Recognizing accomplishment
Co-ordinating mechanisms Members checking with others in other units

Management will ensure that each subsystem and both subsystems are mutually supportable.
One improperly designed system can block desirable activities in the other system.

Self Assessment

Fill in the blanks:
7. The control process begins when a superior meets with a subordinate to review
…………………. and negotiate goals, new objectives and targets for key variables for the
next year.
8. A control system is a set of ………………………. that are designed to assist management in
steering the organization towards the achievements of its purpose.

10.5 Macro Cybernetic Framework

The above two models lead to macro-cybernetic framework that incorporates all aspects of the
design of control system, including the MSSM framework. The Figure 10.3 is such a macro
framework that places the entire task of control system design within the cybernetic framework.

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