Page 24 - DMGT519_Conflict Management and Negotiation Skills

Conflict Management and Negotiation Skills

Notes Conscious Conversation: Becoming aware of our full range of choices about how we speak and
listen.
Dialogue: Communicating in order to catalyze the human capacity for bridging and innovation.

Expanding Resources: This conflict resolution technique is so simple that it may be overlooked.
If the conflict's source is common or scarce resources, providing more resources may be a
solution. Of course, managers working with tight budgets may not have the luxury of obtaining
additional resources. Nevertheless, it is a technique to be considered.
Innovation: fostering social or entrepreneurial breakthroughs that create new options for moving
through conflicts.
Inquiry: Asking questions that elicit essential information about the conflict that is necessary for
its transformation.
Integral Vision: Committing ourselves to hold all sides of the conflict, in all their complexity, in
our minds - and in our hearts.

Presence: Applying all our mental, emotional, and spiritual resources to witnessing the conflict
of which we are now a part.
System Thinking: Identifying all (or as many as possible) of the significant elements related to
the conflict situation and understanding the relationships between these elements.

1.9 Review Questions

1. Discuss about different thoughts on conflict.

2. Define constructive and destructive conflict.
3. What do you know about chaos and complexity theories?
4. Describe about resolving conflict through negotiations.
5. Explain about systems approach to conflict diagnosis.
6. Elaborate the statement “Conflict is Everywhere”.

7. Describe Constructive and Destructive conflict.
8. Explain about the different thoughts on conflict.
9. Describe about characteristics of Complex System.

10. Define about complexity Theory.
Answers: Self Assessment

1. Conflict 2. Organizations
3. Transformation 4. Hostility
5. Confined 6. True
7. False 8. True

9. False 10. True
11. (c) 12. (c)
13. (c) 14. (a)
15. (a)

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