Page 27 - DMGT519_Conflict Management and Negotiation Skills

Pretty Bhalla, Lovely Professional University Unit 2: Nature of Conflict

Unit 2: Nature of Conflict Notes

CONTENTS
Objectives
Introduction

2.1 Effective Strategies for Managing Human Conflict
2.2 Change Leading to Conflict
2.3 Common Manifestation of Conflict

2.3.1 Features of Conflict
2.4 Functional and Dysfunctional Aspects of Conflict
2.4.1 Functional Conflicts
2.5 Levels of Conflict
2.6 Conflict Continuum

2.7 Power Continuum
2.8 Summary
2.9 Keywords

2.10 Review Questions
2.11 Further Readings

Objectives

After studying this unit, you will be able to:
 Define and explain the features of conflict

 Discuss about perception of conflict
 State the systems functional and dysfunctional aspects of conflict
 Discuss conflict continuum

 Describe about levels of conflict
Introduction

Interpreting the lived-meaning of conflict - asking deeper questions about why it happens as it
does – is a necessary precursor to determining how to act when you find yourself in a conflict
situation.
—Kellett and Dalton
Creative resolution of conflict calls for a willingness to squarely confront the issues in conflict,
a minimum level of trust in bona fide of the other party to conflict and the use of a rational rather
than only the emotional approach. These are hard to bring to bear when actually engaged in
conflict, but survival instinct or awareness of self-interest can sometimes make it happen. The
risk is that the same survival instinct and awareness of self-interest may give rise to collusion

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