Page 201 - DMGT520_ORGANIZATION_CHANGE_AND_DEVELOPMENT

Organization Change and Development

Notes 14.6 Summary

Organizations are focusing more effort on innovating—creating new products, goods, and
services—and on new ways of organizing and relating among organization members. The
critical factor in changing organizations is the development of trust within and between
individuals, teams, and organizational units and levels. Without trust, there can be no sustainable
excellence with an organization. Organizations are becoming ever more complex and are affected
by competitors and conditions globally. A small machine ship in Topeka, Kansa, is affected by
another machine shop in Bombay, India. Conflict management has become an important element
in today’s complex organizations, and value and goal differences are continuing problems.
Future OD activities should include helping managers to diagnose conflicts and resolve disputes.
There are increasing trends towards greater diversity of the workforce, including multinational
corporations and a need for the integration of values and skills. Organization development is an
expanding and vital technology. A great deal was accomplished during its past growth, and
certainly much more will be done in the future. Ethical dilemmas, as approached from the
perspective that such problems are caused largely by the nature of the relationships between the
change agent and the client system, is a term that requires fuller elaboration. The intervention
chosen must be appropriate not only to the problem, but also to the context in which it exists.
This context is influenced in parts by the political climate within the organization, and by the
organization’s perceived readiness for change. Those who need help are dependent on the
helpers. Thus, the client can either be counter dependent or over dependent, especially in the
early stages of the relationship.
14.7 Keywords

Organization Transformation (OT): This recent advance in change strategies is used in situations
of drastic, abrupt change when the organization’s survival is at stake.

Reengineering: This fundamental rethinking and radical redesigning of business systems urges
an overhaul of job designs, organizational structures, and management systems.
Shared Vision: This approach to organizational change involves getting all levels of management
to identify the strategic vision of the future and what it takes to make it work.

14.8 Review Questions

1. How should organizations of today prepare themselves for the future in terms of being
more effective?

2. What are the major trends in the business environment which are going to be encountered
by the organization in the future?

Answer: Self Assessment

1. Organization Transformation 2. Critical factor

3. Management needs 4. Metaphor
5. Organizations 6. True
7. True 8. True

9. True

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