Page 73 - DMGT520_ORGANIZATION_CHANGE_AND_DEVELOPMENT

Organization Change and Development Dilfraz Singh, Lovely Professional University

Notes Unit 5: Diagnostic, Action and Process

CONTENTS
Objectives
Introduction

5.1 Managing the Process
5.1.1 Problem Identification and Diagnosis
5.1.2 Planning Strategy for Change

5.1.3 Intervening in the System
5.1.4 Evaluation and Making Modifications
5.2 Action Research: A Process and an Approach
5.3 History of an Action Research
5.4 Varieties of an Action Research

5.5 Summary
5.6 Keywords
5.7 Review Questions

5.8 Further Readings
Objectives

After studying this unit, you will be able to:
 Describe organisational development process
 Explain Identification of the problems and their solution

 Explain Process and problem-solving approach of action research
 Describe various varieties of action research

Introduction

OD can be taken as a process of changing people and other related aspects of an organisation.
Thus it consists of many sub processes or steps. However, theorists and practitioners both differ
about the various steps and their sequence in OD. This is because most of the ideas in OD have
generated from practices and these practices have differed from organisation to organisation. It
is not necessary that each organisation may involve all the steps with same results from OD
strategy.
Action research attempts to meet the dual goals of making action more effective and building a
body of scientific knowledge around that action. Action in this context refers to programs and
interventions designed to solve problems and improve conditions. Kurt Lewin, as a consummate
applied social scientist and motivated methodology for behavioral science. Lewin believed that
research on action programs, especially social change programs, was imperative if progress
were to be made in solving social problems.

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