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Total Quality Management
Notes 5.7 Further Readings
Books Besterfield, Dale H. (2011), Total Quality Management, Pearson Education, India
Charantimath M. Poornima (2009), Total Quality Management, Pearson Education,
India
Mukherjee N.P. (2006), Total Quality Management, PHI Learning Pvt. Ltd.
Nigam, Shailendra (2009), Total Quality Management, Excel Books, India
Online links http://prr.hec.gov.pk/Chapters/276S-2.pdf
http://totalqualitymanagement.wordpress.com/2008/09/12/customer-focus-
and-satisfaction/
http://www.excellup.com/MBA/tqm/tqm_customer.aspx
http://www.managementstudyguide.com/role-of-customers-in-total-quality-
management.htm
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