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Anand Thakur, Lovely Professional University Unit 8: HR in Operations
Unit 8: HR in Operations Notes
CONTENTS
Objectives
Introduction
8.1 Human Resource Management in Retail
8.1.1 Identifying the Various Roles in the Organization
8.1.2 Recruitment and Selection
8.1.3 Training
8.1.4 Motivation
8.2 Human Resource Environment of Retailing
8.2.1 How to Avoid MIS-Hires: CIDS (Chronological in Depth Structure)
Based Model
8.3 Retail Store Manager
8.3.1 Store Manager’s Responsibilities
8.3.2 What Makes the Perfect Retail Store Manager?
8.4 Staffing Your Retail Store
8.4.1 Staffing Options
8.5 Socializing and Performance Management
8.5.1 Fully Integrated Performance System
8.5.2 Requirements for a Successful Performance Management System
8.5.3 Building a Successful Performance Management System
8.6 Summary
8.7 Keywords
8.8 Review Questions
8.9 Further Readings
Objectives
After studying this unit, you should be able to:
Define Human Resource Management in Retail
Discuss Human Resource Environment of Retailing
Describe role of Retail Store Manager
Analyze staffing your retail store
Explain socializing and performance management
Introduction
For an organization, the human resources function “ensures that the company has the right mix
of skilled people to perform its value creation activities effectively”, thus creating more value.
LOVELY PROFESSIONAL UNIVERSITY 125
