Page 195 - DMGT553_RETAIL_STORE_MANAGEMENT

Retail Store Management

Notes

Lab Exercise Go to website http://www.emeraldinsight.com/learning/management_
thinking/articles/pdf/etailing.pdf and gather information on the past, present and future
of retailing.

Self Assessment

State whether the following statements are true or false:
13. E-tailing is the selling of retail goods on the Internet.
14. Graphic presentation and aesthetics may be as compelling for a web site as in case of a
physical retail store or a product catalogue.
15. The customer is always unjustified in being concerned with the security of the transaction
data provided in an online transaction.

Case Study Andalusia Cash and Carry Hardware and Lumber
Store Point of Sale (POS)

ndalusia Cash and Carry Home and Hardware Store Implements Hardware Store
POS to Enhance Communications with Suppliers, Increase Pricing Flexibility and
AImprove Inventory Control.
Business Needs
Andalusia Cash and Carry and Luverne Cash and Carry are hardware and building material
stores located in Alabama. Having been in business for over 40 years, Cash and Carry
used to manually process their transactions on a daily basis and struggled with the lack of
control over inventory, pricing, accounts receivables/payables and credit card processing.
They didn’t have real-time insight and couldn’t accurately forecast to improve their
profitability.
Cash and Carry has three locations; Andalusia, Luverne and Greenville. Each of these
locations processed over 100 transactions a day by hand. This manual process was extremely
time consuming, inaccurate, and didn’t allow for much pricing flexibility. Cash and Carry
provides hardware products to both consumers and contractors and needs to price products
based on a number of discounting levels, but their manual processing was holding them
back. Depending on who was entering the sale, customers or contractors might not get the
right price, causing discounting variations and unhappy customers.
Solution
In 2009, Cash and Carry started the search for a solution that could help them process
transactions electronically and keep inventory information updated. Cash and Carry was
®
impressed with Microsoft Dynamics RMS and System Solutions from the beginning.
Microsoft Dynamics RMS had a Windows based user interface that everyone could easily
understand. Support was also high on the list of priorities.

Implementation of Microsoft Dynamics RMS at Cash and Carry took less than 30 days and
they’ve been reaping the benefits ever since.
Contd....

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