Page 211 - DMGT553_RETAIL_STORE_MANAGEMENT

Retail Store Management

Notes
Produce Gross Margins UP 6%
Increased Cash Flow $700,000 in the first 5 months

Cost of new technology $0
Questions:
1. Analyze the case and interpret it.

2. Write down the case fact.
3. What do you conclude from it?

Source: http://www.retailcontrol.com/press-room/market-basket-reduces-shrink-22/

11.5 Summary

To operate a successful retail business, we need to create a secure environment – for our
customer, our employees, and the store itself.

Retail security includes many aspects: keeping intruders out and keeping track of who
comes in; protecting merchandise from shoplifting and employee theft; responding to
smoke; fire or other emergencies.
Security – the word can bring to mind two diametrically opposing images: blissful safety,
or a world of suspicion and fear.
For co-op retailers, security should conjure images of careful and prudent protection of
our member-owners assets.
All too often, co-ops jeopardize their hard earned assets – cash, inventory, and
equipment – through either naiveté or neglect.
As a retail store owner, you know it’s important to ensure that your retail space is safe for
both customers to shop and employees to work.

There are a variety of ways a workplace can become unsafe, including inattention to detail
or inconsistent floor checks that may lead to injury or illness.

The Occupational Safety and Health Administration (OSHA) has safety recommendations
for workplaces, your retail store is only as safe as you keep it.

There are a variety of factors to keep in mind when evaluating the safety of your store.
11.6 Keywords

Ergonomics: Ergonomics is the science of matching your workplace requirements to your
employees’ capabilities.
Fire safety: Fire safety refers to precautions that are taken to prevent or reduce the likelihood of
a fire that may result in death, injury, or property damage, alert those in a structure to the
presence of an uncontrolled fire in the event one occurs, better enable those threatened by a fire
to survive in and evacuate from affected areas, or to reduce the damage caused by a fire.
Fire safety measures: Fire safety measures include those that are planned during the construction
of a building or implemented in structures that are already standing, and those that are taught
to occupants of the building.

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