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Unit 5: Alerting and Bibliographic Services
Through telephone, telex, fax Notes
Through post
Answering Reference Questions
The various steps involved in answering a reference query have been presented schematically
below:
Figure 5.1: Steps involved in Answering a Reference Query
User
Needs Information
Sends Query
Query Received by Library
Clarification Sought by Further details
Librarian, if required obtained
Query Analysed
Search Strategy Formulated
Search Conducted
Search Results Obtained
Determining Relevance of
information obtained to
information required
Information passed on to
the concerned user
5.5.2 Literature Search and Database Services
As indicated earlier, there is galore of information available on every conceivable aspect. One
needs to sieve this information to get sum and substance from the information that is required
by the user at a given point of time. The ultimate objective of any documentation or information
activity is to provide a user with the information he requires, to the extent he requires, within a
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