Page 48 - DLIS006_INFORMATION SOURCES AND SERVICES

Unit 3: Reference Librarian

create summaries to compare library usage data across days, weeks, months and years to Notes
identify trends in library usage.

Example: They determine patterns by examining increases and decreases in program
attendance and circulation numbers.
compare library usage statistics across departments and locations.

Example: They compare circulation and program attendance statistics to determine usage
patterns and to plan acquisitions and new programs.
estimate available amounts of shelving space for new acquisitions.

E. Oral Communication
greet library users and direct them to reference collections, computer stations and meeting
rooms.

explain library services to users and assist them with the selection of books and other
resources.

Example: They recommend specific titles to users and describe library services. They
explain procedures such as borrowing non-circulating resources and using library catalogues,
databases and computers.

talk to suppliers and service providers.

Example: They discuss scheduling arrangements with guest lecturers and negotiate
contracts for digitization services.

discuss ongoing library work with managers, co-workers and colleagues.

Example: They discuss performance reviews, changes to policies and procedures and
upcoming events with their managers. They attend staff meetings to discuss topics such as
collection development, archiving, new initiatives, changes to schedules, and users’ concerns
and suggestions. They participate in meetings and conference calls with librarians at other
locations to discuss topics such as library services, collection building and shared service
possibilities. They discuss procedures for cataloguing, indexing and digitizing acquisitions
with co-workers.
lead tours and facilitate book clubs and storytelling sessions. Librarians in public libraries
provide informational tours for new users, facilitate book clubs for groups such as teens,
new mothers and seniors, and host children’s story sessions.

deliver workshops and presentations.

Example: They may present workshops to post-secondary students on the use of library
databases for in-depth research. They may present operational updates to library board members
and topic-specific information to audiences such as lawyers and medical practitioners. They
may deliver presentations on best practices to colleagues at conferences.

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