Page 43 - DLIS006_INFORMATION SOURCES AND SERVICES

Information Sources and Services

Notes associated with collections of books, as demonstrated by the etymology of the word “librarian”.
The role of a librarian is continuously evolving to meet social and technological needs. However,
a modern librarian may deal with information in many formats, including books, magazines,
newspapers, audio recordings (both musical and spoken-word), video recordings, maps,
manuscripts, photographs and other graphic material, bibliographic databases, web searching,
and digital resources. A librarian may provide other information services, including computer
provision and training, coordination of public programs, basic literacy education, and assistive
equipment for people with disabilities, and help with finding and using community resources.

3.1 Qualities and Qualification of a Reference Librarian

A Reference Librarian must be responsive to the needs of users, think critically and be organized
as well as organize or coordinate projects and services for the user. A reference librarian must be
aware of current trends and have a wide base of knowledge. They must also keep tabs on the
new types of reference and user services. They must effectively evaluate the sources that they
come into contact with so as to provide the user with the best information possible. They must
also be able to collaborate with others to improve services and implement new services, in the
profession and also with the user. The librarian must also be an advocate for the library and be
involved in any outreach programs and actively promote the library and its services. Education
for the profession of Reference librarian requires masters in library science from an accredited
school and usually some type of library experience.

Competencies, Knowledge and Skills

Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy,
cooperation, concern and politeness to others; relates to different people from varied
backgrounds and different situations.
Customer Service – Works with customers to assess needs, provide assistance, resolve
problems, satisfy expectations, knows products and services; is committed to providing
quality products and services.

Oral Communication – Expresses information to individuals or groups effectively, taking
into account the audience and nature of the information; makes clear and convincing oral
presentations; listens to others; attends to nonverbal cues, and responds appropriately.
Manages and Organizes Information – Identifies a need; gathers, organizes, and maintains
information; determines its importance and accuracy, and communicates it by a variety of
methods.

Problem Solving – Identifies problems; determines accuracy and relevance of information;
uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Knowledge of library operations sufficient to be able to assist customers as needed.
Knowledge of library science theories and procedures sufficient to be able to select or
weed materials and maintain library collections.

Knowledge of library research resources and reader guidance information sufficient to be
able to assist customers in locating collection materials or obtaining interlibrary loan
services.
Skill in exercising initiative, judgment, and decision making in solving problems and
meeting organizational objectives.

38 LOVELY PROFESSIONAL UNIVERSITY