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Academic Library System

Notes Advantages of Information Management Systems

The following are some of the benefits that can be attained for different types of information
management systems.
• The company is able to highlight their strength and weaknesses due to the presence of
revenue reports, employee performance records etc. The identification of these aspects
can help the company to improve their business processes and operations.
• Giving an overall picture of the company and acting as a communication and planning
tool.
• The availability of the customer data and feedback can help the company to align their
business processes according to the needs of the customers. The effective management
of customer data can help the company to perform direct marketing and promotion
activities.
• Information is considered to be an important asset for any company in the modern
competitive world. The consumer buying trends and behaviors can be predicted by the
analysis of sales and revenue reports from each operating region of the company.

Enterprise Applications
• Enterprise systems, also known as enterprise resource planning (ERP) systems provide
an organization with integrated software modules and a unified database which enable
efficient planning, managing, and controlling of all core business processes across multiple
locations. Modules of ERP systems may include finance, accounting, marketing, human
resources, production, inventory management and distribution.
• Supply chain management (SCM) systems enable more efficient management of the supply
chain by integrating the links in a supply chain. This may include suppliers, manufacturer,
wholesalers, retailers and final customers.
• Customer relationship management (CRM) systems help businesses manage relationships

with potential and current customers and business partners across marketing, sales, and
service.
• Knowledge Management System (KMS) helps organizations facilitate the collection, recording,
organization, retrieval, and dissemination of knowledge. This may include documents,
accounting records, and unrecorded procedures, practices and skills.

Developing Information Systems

“The actions that are taken to create an information system that solves an organizational
problem are called system development (Laudon & Laudon, 2010)”. These include system
analysis, system design, programming, testing, conversion, production and finally maintenance.
These actions usually take place in that specified order but some may need to repeat or be
accomplished concurrently.

System analysis is accomplished on the problem the company is facing and is trying to solve
with the information system. Whoever accomplishes this step will identify the problem areas
and outlines a solution through achievable objectives. This analysis will include a feasibility
study, which determines the solutions feasibility based on money, time and technology. Essentially
the feasibility study determines whether this solution is a good investment. This process also
lays out what the information requirement will be for the new system.

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