Page 232 - DCOM102_DMGT101_PRINCIPLES_AND_PRACTICES_OF_MANAGEMENT

Principles and Practices of Management

Notes 3. Related to .................. is the challenge of workforce diversity.
4. .................. is usually expressed as negativity or anger.
5. .................. employees are lost and confused, and often they are unsure of their feelings.
6. Change inherently implies .................. activity.

7. Resistance can be.................., .................., .................., or deferred.
8. An organisation has to change its HR policies for women owing to pressure from the
government. Such a force is an…………….force of change.

9. The resultant change in the above question will be a………………change.
10. The three stages of Lewin's Model of change are freezing, change and ……………….

12.10 Review Questions

1. Suppose you have inherited a business of your father who nurtured employees like a
family, thus turning the organisation into an informal type. How will you ensure
commitment to your plans of fast growth and profit maximization?
2. How will you minimize resistance from middle management in implementing the change
in the situation given in question 1?
3. What will be the common pitfalls when implementing organisational change?
4. What would you choose- implementing the change yourself or hiring a consultant? If
latter, how would you benefit from a consultant?
5. How would you measure the inherent risks/costs of not embracing the change?
6. How would you choose the processes that would need to change/introduce?

7. How will success be measured and what value will success have for the business and
individual?
8. "Give an example of how you changed the direction of an organisation or group. Provide
examples of the process, procedures and techniques used to change the direction."
9. As a change manager, would you resort to negotiation and agreement with the main
resistors of the organisational change?
10. Examine Nadler's Model to manage change. Is there any limitation that it overlooks?
11. What may be the various forces that might operate in social systems to keep the system
either in balance or in state of change?
12. Why does the change inherently imply political activity in an organisation?
13. Out of empathy & support, and manipulation & co-optation, what do you think to be a
better way of dealing with resistance to change and why?

Answers: Self Assessment

1. overcome, resistance 2. feedback
3. globalization 4. Disenchantment
5. Disorientated 6. political

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