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Unit 2: Evolution of Management Thought

Notes
Again, this mission statement must be understood to mean that if the fleet department
doesn't give the plants better and more responsive access to trucks than they had with
their own fleet, the unit will be disbanded and trucking will be decentralized.
In addition, the future of the fleet department, and its budget allocations, will depend on
customer satisfaction feedback from the plants it serves.

Source: http://www.bustingbureaucracy.com/excerpts/examples.html

Caselet Electricity Workers Kick out Bureaucratic
Management in Valencia State

lectrical sector workers, after a just struggle against the managerial bureaucracy of
Corpoelec [the state owned National Electricity Corporation] conveyed their
Esatisfaction with the announcements by Chavez regarding the electrical sector. The
Corpoelec bureaucracy has revealed itself in the large failures in the electrical service, and
in the violation of the rights of workers.

In this respect, on Friday morning in Carabobo [Valencia state], at the headquarters of
Corpoelec-Cafade, workers carried out a protest. "Out with the bosses, for being
incompetent" shouted dozens of electric sector workers in this protest demanding new,
more efficient authorities capable of looking for solutions to the blackouts that daily
leave thousands of Caraboban residents with out electricity.

The protest also demanded the re-hire of a group of workers and some engineers who
were unjustly fired by the management of Corpoelec.
The protest culminated with the withdrawal of various managers and directors, who used
their vehicles to open a path between the crowds of employees who sang loudly, "and
they're going, they're going, the managerial bureaucracy is going".
The workers hugged and applauded, satisfied by the departure of the bureaucrats, whom
they blame for inscrutability around the concrete causes of the failures in the electrical
system and their supposed inefficiency with confronting the lack of maintenance of the
power lines, transformers, and other infrastructure.
The workers also pointed out that the management was indifferent to their complaints of
attacks by electricity customers over the service failures and was hindering the discussion
about the collective contract.
"Today we have taken control, just as the president has said in his speeches. We are doing
this in order to guarantee a service to the people and provide a solution to the problems.
We want to provide a timeline of when electricity will be suspended and why, something
that the authorities couldn't do," said Jesus Granados, general secretary of the Electrician's
Union of Carabobo.
The electricians accused the management of keeping such information from the community,
a situation which has provoked annoyance in the population over not knowing how long
the blackout will last.
Workers also said that management didn't care that this was happening and it is the
workers who suffer the consequences, who are the victims of abuse and insults by people
from various communities.
Contd...

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