Page 119 - DEDU503_EDUCATIONAL_MANAGEMENT_ENGLISH

Unit 9: Controlling and Staffing: Process, Means and New Practices, Group Dynamics and Motivation

• receiving the raw data, Notes
• accumulation, classification and recording of this information,

• periodic evaluation of completed action, and
• reporting the status of accomplishment to higher line of authority.
If it is found that the performance matches the standards you can conclude that every thing is
in control but if the results are otherwise, it is time to act.
(4) After making a comparative assessment of established standards and performance the important
step is to take appropriate action. Corrective action is essential to ensure that in future the
desired objective is achieved. This may involve alterations, changes, rethinking or devising
and employing better methods.
The important point is that as a manager you must consider various alternatives and depending
on the requirement take proper action. Only identifying failures is of no use.
Information seeking, information sharing and information analysis are vital in the control
process. For seeking information you can :
• Depend on personal observations, i.e., going to the area of activities and having a first hand
experience about the quality of services, service timings and attitudes of those providing
services.
• Ask for oral reports from employees or interview customers regarding the quality of services,
improvements, suggestions, complaints etc.
• Ask for written reports from employees or feedback forms from customers. For this
appropriate formats have to be devised as per requirements.
You can adopt any one of these methods or all of them. Information collected should be shared
among other managers/partners if any in order to collectively analyse it, facilitate the decision
making process and implementation.

In setting standards we should keep in mind that they are valid, acceptable and
clearly understandable to all concerned. The standards should be stated clearly in
measurable terms with a time bound approach.

9.4 Meaning of Staffing

The managerial function of staffing involves manning the organization structure through proper
and effective selection, appraisal and development of the personnels to fill the roles assigned to the
employers/workforce.
According to Theo Haimann, “Staffing pertains to recruitment, selection, development and
compensation of subordinates.”

9.5 Nature of Staffing
1. Staffing is an important managerial function : Staffing function is the most important mangerial
act along with planning, organizing, directing and controlling. The operations of these four
functions depend upon the manpower which is available through staffing function.
2. Staffing is a pervasive activity : As staffing function is carried out by all mangers and in all
types of concerns where business activities are carried out.

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