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Unit 23: Quality Management in Education: Challenges

in the best possible way in the institution, interests and not mainly for the convenience of the Notes
managers. These conditions are far from being met in too many higher education institutions. In
some institutions in developing countries, the libraries are now no more than book deposits dating
back more than ten years, laboratories are rooms with out of date equipment which is particularly
useless because the basic items for experiments are lacking, lecture halls are designed for half or one
third of the numbers using them. Paper is a rare commodity, which it requires long, costly and often
fruitless effort to obtain. The quality of infrastructure of the internal and external environment, not
forgetting the infrastructure connected with the use and development of information technology
without which networking, distance education facilities and the possibility of virtual university
could not be envisaged (UNESCO, 1998). Investment in development the physical facilities of
institution go a long way in improving the quality of education while the Asian Model developed
by UNESCO recommended one third of the educational budget for capital outlay (Natarajan, 1990).

Self Assessment
Fill in the blanks
(i) ............ is an important management philosophy.
(ii) ............ are the foundation of a country’s culture and provide logivity to its social values.
(iii) The focus around ............ results of academic learning.
(iv) One of the major trend in recent years is that state is losing its ............ for education and its
role is changing.

23.4 Summary

• Institutions must learn to work with fewer resources. Educational professionals must help
students develop the skills they need to compete in a global economy. The quality of education
will improve when administrators, teachers, staff, and school board members develop new
attitudes that focus on leadership, teamwork, cooperation, accountability and recognition.
• In the changing context marked by expansion of education and globalisation of economic
activities, education has become a national concern with an international dimension. To cope
with this changing context, countries have been pressurized to ensure and assure quality of
education at a nationally comparable and internationally acceptable standard.
• Quality management framework of any institution is derived from its broad objectives. Therefore,
the right objectives of education must be set, both at the national as well as institution levels,
before implementing the total quality management.
(a) Social Excellence : Social norms are the foundation of a country’s culture and provide longevity
to its social values.
(b) National Excellence : Unity and integrity among the countrymen cannot be taken for granted.
It must be designed, developed and groomed through the educational processes. It can
easily be lost with unplanned and borrowed literature of other counties.
(c) Academic Excellence : This focuses around academic outcome, i.e. results of academic learning.
This is creation of the right capabilities of the subject matter/discipline, e.g. engineering,
medicine, chemistry etc. Its quality is usually measured also include Industry Feedbacks,
Employability, Career Progression, Job Retention Rate, Accessibility, Affordability, and fulfil
of National Economic and Defence Priorities, etc.
• Changes in the Vision of Quality
• The vision of quality of education is very much a function of the mission of the education
system, educational training, social insertion, preparation for work, and for citizenship. These
are occurring in particular, historical, ideological and in political context.
• Globalization of Societies

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