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Unit 23: Quality Management in Education: Challenges

clean and honest entry examinations to all professional educational institutions at provincial Notes
and national levels.
• The quality of the students who constitute the raw material of higher education requires special
attention to their problems of access in the light of criteria related to merit (abilities and
motivation); proactive policies for the benefit of disadvantaged; exchanges with secondary
education and with the bodies involved in the transition from secondary to higher education,
to ensure that education is an unbroken chain.
• Student capability is developed as much by learning experiences as by specific content of courses.
If students are to develop justified confidence in their ability to take purposive and sensible
action, and to develop the unseemly characteristics of confidence in their ability to learn, belief
in their power to perform and proven power of judgment in unfamiliar situations, they need
real, experiment of being responsible and accountable for their own learning, with the rigorous,
interactive, supportive and, for them, unfamiliar environment of higher education.
• The quality of education and research assumes the existence of an adequate physical
infrastructure that matches needs. It also assumes, however, that such infrastructure is maintained
and managed in the best possible way in the institution, interests and not mainly for the
convenience of the managers.

23.5 Keywords

• Elementary : The most basic.
• Framework : The structure of a particular system.
• Institutional : Connected with an institution.
• Regulatory : The fact that the same thing happens again and again.

23.6 Review Questions

1. What is quality management in Education ?
2. Write the objectives of Education and quality.
3. Explain the challenges of quality management in education.
4. Describe the quality of Examination and assessment.
Answers : Self Assessment
(i) Total Quality Management (ii) Social norms
(iii) academic outcome (iv) monolistic responsibility

23.7 Further Readings

1. The Principles and Practice of Educational Management: Tony Bush, Les Bell,
SAGE Publisher, 2002.
2. Educational Management : Strategy, Quality, and Resources, Margaret Preedy, Ron
Glatter, Publiser Open University Press, 1997.
3. Educational Management: Theory and Practice, J.A. Okumbe, Publisher Bairobi
University Press, 1998.

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