Page 174 - DCOM103_COMMERCIAL_LAW

Unit 16: The Consumer Protection Act

Therefore, the need for a simpler and quicker access to redressal to consumer grievances Notes
was felt and accordingly, it lead to the legislation of the Consumer Protection Act, 1986.
‘Service’ means service of any description which is made available to potential users and
includes the provision of facilities in connection with banking, fi nancing.

Goods’ means every kind of movable property other than actionable claims and money;
and includes stock and shares, growing crops, grass and things attached to or forming part
of the land.
16.6 Keywords

Complaint: Complaint many allegation in writing by a complainant with a view to obtaining any
relief under the Act.

Consumer Dispute: Dispute where the person against whom a complaint has been made, denies
or disputes the allegation contained in the complaint.
Consumer: Any person who buys any goods for consideration which has been paid or promised
or partly paid and partly promised.

Defect: It is defined to mean any fault, imperfection or shortcoming in the quality, quantity,
potency, purity or standard which is required to be maintained.
Service: It means service of any description which is made available to potential users and
includes the provision of facilities in connection with banking, fi nancing.

16.7 Self Assessment

Choose the appropriate answer:
1. Consumer Protection Act, applies to
(a) All products and services
(b) Only physical products
(c) Only services
(d) Only certain products and service

2. Any of the following made a complaint EXCEPT
(a) A consumer
(b) The Central Government
(c) In case of death of consumer, his legal heir or representative
(d) None
3. Consumer Protection Act, 1986 was amended in
(a) 1991, 1993 and 2001
(b) 1991, 1993 and 2002
(c) 1992, 1993 and 2002
(d) 1992, 1993 and 2001

4. Right to acquire the knowledge and skill to be an informed consumer is a:
(a) Right to be heard
(b) Right to be informed

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