Page 176 - DCOM103_COMMERCIAL_LAW

Unit 16: The Consumer Protection Act

16.8 Review Questions Notes

1. Describe the main features of the Consumer Protection Act, 1986.

2. What are the objects which the Consumer Protection Act, 1986 seeks to achieve?
3. Can the following be regarded as consumers:
(a) A patient of a government hospital.
(b) A person who registers himself for a telephone connection.

(c) A person sending a telegram.
4. Examine the rights of a consumer enshrined under the Consumer Protection Act, 1986.
5. Explain the procedure District Forum follows on receipt of a complaint from a consumer.
6. What sort of complaint may be lodged under the Act?
7. Where and how can a complaint be made? State the jurisdiction of the various redressal
agencies in this regard.
8. Discuss the Appeal to State Commission
9. In which way the Consumer Protection Act can help the consumers in the redressal of their
grievances?
10. Can the following be regarded as consumers? (a) A patient of a government hospital. (b) A
person who registers himself for a telephone connection. (c) A person sending a telegram.

Answer: Self Assessment

1. (a) 2. (d) 3. (b) 4. (c)
5. (a) 6. (a) 7. (c) 8. (a)
9. (d) 10. (b)

16.9 Further Readings

Books G. Vijayaragavan Iyengar (2007), Introduction to Banking, Excel Books, New Delhi,
India.
S.S. Gulshan, Business Law, Third Edition, 2006, Excel Books, New Delhi.

S.S. Gulshan, Mercantile Law, Third Edition, 2006, Excel Books, New Delhi.

Online links http://consumerredressal.com/default.aspx

http://delhistatecommission.nic.in/
http://www.ncdrc.nic.in/
http://www.apcentralpower.com/consumer_griv_red/consumerforum1.htm

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