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Unit 14: Management Reporting and MIS




          be undertaken and current activities may be controlled and necessary corrective action may also   Notes
          be taken in time, if needed. Some general principles are followed for making the reporting system
          effective. These principles are discussed below:
          1.   Proper Flow of Information: A good reporting system should have a proper  fl ow  of
               information. The information should  flow from the proper place to the right levels of

               management. The information should be sent in the right form and at proper time so that it
               helps in planning and coordination. The frequency of reports will depend upon the nature
               of report, the types of data required for preparing the information and cost involved in

               preparing such reports. The flow of reports should be such that it does not cause delay in
               taking decisions. The reports should flow at regular intervals so that international needs of

               different managerial levels are met at a proper time.
               !

             Caution  Flow of information is a continuous activity and effects all levels of the organisation
             information may flow upward, downward or sideways within an organization. Orders,


             instructions, plans, etc. may flow from top to bottom. Reports grievances, suggestions, etc.

             may flow from bottom to top. Notifications, letters, settlements, complaints may fl ow from

             outside. Information also flows sideways, from one manager to another at the same level

             through meetings discussions, etc.
          2.   Proper Timing: Since reports are used as a controlling device they should be presented at the
               earliest or immediately after the happenings of an event. The time required for preparation
               of reports should be reduced to the minimum; for routine reports the period should be
               known and strictly adhered to. It will be a waste of time and effort to prepare information
               that is too late to be of any use. The absence of information when needed will either mean
               wrong decisions or ferment of decisions on matters that may be urgent in nature.


                                Figure 14.1: Flow of Information and Reports


                                         Top management
                                                         *Reports flow from bottom to top
                          Government
                                         Middle management
                           Union
                                                         *Information may flow
                                                         upward, downward or
                                                         sideways
                                        Lower management
                       Customer and public
                                     (Flow of information andreports)

          3.   Accurate Information: The information should be as accurate as possible. However, the
               degree of accuracy may differ in different reports. Sometimes, part information may be
               supplied as a guide for future policy making, so the degree of accuracy may be less. The
               supply of exact figures may involve a problem of understanding. Approximate fi gures

               are more understandable than accurate figures given up to paisa. Accuracy should also

               not involve excessive cost of preparation nor it should be achieved at the sacrifi ce  of

               promptness of presentation. It will be better to have approximate figures at a proper time
               than delayed information prepared accurately.









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