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Unit 2: The Consumer Protection Act

I, ............................................. S/o ............................... resident of .............................. ........... Notes
................................................................................................................................. do solemnly
declare and state that the particulars stated above are true to the best of my knowledge
and belief and no part thereof is false and nothing material has been concealed therefrom.
The annexures are exact copies (translations of their originals). I undertake to pay any sum
required for the conducting of test in the laboratory as per the provisions of s.13 (1) (d) of
the Consumer Protection Act, 1986.

Verified at ........................ this ........................ day of ..................... two thousand
Deponent

Enclosures (Mark enclosures as Annexures I, II, III, etc.)
1. ...............................
2. ...............................
3. ...............................

2.2 Rights of Consumers

For the first time in the history of consumer legislation in India, the Consumer Protection Act,
1986 extended a statutory recognition to the rights of consumers. Sec.6 of the Act recognizes the
following six rights of consumers:

1. Right to safety, i.e., the right to be protected against the marketing of goods and services
which are hazardous to life and property.
2. Right to be informed, i.e., the right to be informed about the quality, quantity, potency,
purity, standard and price of goods or services, as the case may be, so as to protect the
consumer against unfair trade practices.
3. Right to choose: It means right to be assured, wherever possible, access to a variety of
goods and services at competitive prices. In case of monopolies, say, railways, telephones,
etc., it means right to be assured of satisfactory quality and service at a fair price.
4. Right to be heard, i.e., the consumers’ interests will receive due consideration at appropriate
forums. It also includes right to be represented in various forums formed to consider the
consumers’ welfare.
5. Right to seek redressal: It means the right to seek redressal against unfair practices or
restrictive trade practices or unscrupulous exploitation of consumers. It also includes right
to fair settlement of the genuine grievances of the consumers.
6. Right to consumer education: It means the right to acquire the knowledge and skill to be an
informed consumer.

Task Ram booked a car through one of the dealers. He was informed subsequently
that the procedure for purchasing the car had changed and was called upon to make
further payment to continue the booking before delivery. On being aggrieved, Ram fi lled a
complaint with the sate commission. Would he succeed?

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