Page 186 - DMGT106_MANAGING_HUMAN_ELEMENTS_AT_WORK

Managing Human Element at Work Ginni Nijhawan, Lovely Professional University

Notes

Unit 8: Communication and Conflict

CONTENTS
Objectives
Introduction

8.1 Purposes of Communication
8.2 Formal Communication
8.2.1 Downward Communications
8.2.2 Upward Communications
8.2.3 Horizontal Communications

8.2.4 External Communications
8.3 Informal Communication
8.3.1 Some Characteristics of a Grapevine
8.3.2 Control of Rumour

8.4 Communication Networks in a Working Group
8.4.1 Size of Network
8.4.2 Extent of Modification Taking Place in the Message
8.4.3 Feedback or Closure
8.4.4 Communication Pattern

8.5 Becoming a Better Communicator
8.5.1 Create an Open Communication Environment in Your Unit
8.5.2 Conduct Regular Staff Meetings
8.5.3 Setup Individual Meetings

8.5.4 Effective Listening
8.5.5 Responding
8.6 Communication Barriers
8.6.1 Barriers to Effective Communication

8.6.2 Barriers to Written Communication
8.6.3 Body Language as a Barrier to Effective Oral Communication
8.6.4 Barriers Caused by Varying Perceptions of Reality
8.6.5 Psychological/Attitudinal Barriers

8.6.6 Cultural Barriers
8.6.7 Semantic Barriers
8.6.8 Medium of Communication-Wrong Choice as a Barrier

180 LOVELY PROFESSIONAL UNIVERSITY