Page 184 - DMGT106_MANAGING_HUMAN_ELEMENTS_AT_WORK

Managing Human Element at Work

Notes 6. Joint consultation has made a ............... to enterprise level labour relations.

(a) significant contribution (b) significant
(c) contribution (d) None of these
Fill in the blanks:
7. Effective two-way communication is an important source of .................. .
8. .................. is a great Motivator and makes people feel secure in their jobs, helps to
identify the contribution of workers.
9. Quality circle, introduced in Japan in the early .................. .
10. The Model DWL agreement was the one entered into between General Motors and the
United Auto Worker’s Union in .................. .
11. .................. is a heterogeneous region, characterized by ethenic, cultural, linguistic and
religious diversity.

7.6 Summary

• Changes in labour relations within an organization are often affected by management
practices therefore attitudes towards industrial relations should be understood in the
background of theories and practices relating to the management of enterprises and
organizational behaviour.
• According to Taylor, the worker does not possess creative ability let alone intelligence
and wisdom, the elements of a human-oriented management system which promotes
sound industrial relations such as communication, consultation and participation, found
no place in the theory.
• The present trend in labour relations and human resource management is to place
greater emphasis on employee involvement, harmonious employer-employee relations
and mechanisms, and on practices which promote them.
• The establishment of a sound or harmonious industrial relations system is a central
theme for governments, employers, workers and their representatives, in their
endeavours to achieve economic and social development.
• The production of goods and services requires the coordination of activities that
transform resources into an activity or product. To achieve these it is necessary to have
procedures or rules that will ensure efficiency.

7.7 Keywords

Communication: Promote an atmosphere of ‘intimacy’ and commitment to the group, which
in turn would bind people together and prompt cooperation.

Minimum wage levels: These are sometimes tend to be fixed on extraneous considerations
(e.g. political), or on inadequate data needed to define the level of wages.
Quality and productivity: It tends to increase when employees are more involved in
arriving at decisions at the point of production.
Quality of Work Life (QWL): The programmes aim at combating worker alienation,
integrating workers and encouraging worker involvement in the enterprise

Sound Industrial Relations System (SIRS): It is one in which relationships between
management and employees (and their representatives) on the one hand, and between them

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