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Unit 8: Communication and Conflict

came out in the open in November 2004 when Mukesh Ambani talked about his differences Notes
with his brother to the media. The row between the siblings had its origins in the
redefinition of the roles of CMD, Vice-chairman, and MD in the Reliance Industries
board. The issue was temporarily resolved after the intervention of their mother, Kokilaben
Ambani. It was eventually decided that the brothers would run their companies separately.
Four years after the family agreement, media reports in 2008 indicated fresh disputes
between the brothers over the sale of gas by Mukesh’s Reliance Industries to Anil’s
proposed power plant in Uttar Pradesh.
Questions:
1. What was the turnover of Reliance Industries in 2002, when Dhirubhai Ambani died?
2. When was the conflict between the siblings (Mukesh and Anil Ambani) came out in
open?

Self Assessment
Multiple choice questions:
6. ................. conflict is a form of interpersonal conflict. It includes disagreements between
group members on certain issues.
(a) Intragroup (b) Interorganizational
(c) Inevitable (d) None of these.
7. ................... conflict is the result of tensions and frustrations within the individual.
(a) Intragroup (b) Interorganizational
(c) Inevitable (d) Intrapersonal

8. Conflicts between teams and groups are termed as ................ conflicts.
(a) intragroup (b) interorganizational
(c) intergroup (d) intrapersonal
True or False:

9. Communication is identified as one of the major sources of interpersonal conflicts in
organizations.
(a) True (b) False

10. Intrarole conflict is the result of tensions and frustrations within the individual.
(a) True (b) False
Fill in the blanks:
11. An organization cannot exist without ....................... .
12. Each individual has his own set of values and ....................... which are dependent on
his background and experiences.
13. Conflict is a natural outcome of human ....................... .
14. Conflict management includes those times when chairs need to initiate or .......................
conflict to achieve a positive outcome.

8.15 Summary

• Communication is needed in the area of orientation to make people acquainted with
peers, superiors and with company’s rules and regulations.

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